Introduction

Collections Management

Collections Management automates and optimizes the collections process to improve Collector efficiency and customer relationships, minimize bad debt write-offs, and reduce Days Sales Outstanding (DSO).

Key features:

• Rules-based Collections Optimization automatically prioritizes and assigns collections activities to Analysts based on predefined business rules.
• Integrated Collections Workspace tracks promises-to-pay, tasks, and reminders for every account and collection effort.
• Dunning Correspondence Automation generates and sends out correspondence packages containing required documentation based on predefined templates.
• Easy integration with ERP, Accounting, and other systems.

Process Overview

Collections Management solution provides a complete set of tools to optimize and automate the collections management process and enables better prioritization of collections activities. All the information required (Invoices, Dispute Information, POD, Claims, Tracking Info, etc.) on each case is automatically presented in the collections workspace and ready for use. With a prioritized Worklist, driven by predefined business rules, backup information readily available, and automated dunning correspondence, Collectors are able to contact more accounts and centrally track the activity for review and follow-up. The result is an automated and optimized collections process that helps improve collector efficiency and customer relationships, minimize bad debt write-offs, and reduce Days Sales Outstanding. A cloud-based solution available as Software-as-a-Service, Collections Management is easy and cost-effective to deploy and maintain.

The system application comprises:

• Collections
  • Worklist
  • Search Customer
  • Correspondence / Correspondence History
  • Email Inbox
  • P2P
  • Invoices
  • Bulk Upload
• Exports
• Home
• Master Data
  • Customer Master
  • Customer Hierarchy
• Administration

Architecture Diagram